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|44 - Title||Guidelines for eGovernment Implementation|
|Authors||Alptekin Erkollar, University of Applied Sciences, ETCOP Austria|
Birgit Oberer, ETCOP Switzerland
|Contact person||Alptekin Erkollar, firstname.lastname@example.org, 436643135875|
|Main Fields||1. E-turkiye, e-devlet, e-donusum, eavrupa ve bilgi toplumu
6. E-devlet, Kamu Aglari ve etkin devlet: Turkiye Deneyimleri
7. Yeni Internet teknolojileri ve Teknik konular
8. Dunyada ve bizde Internet altyapisi
|Other Main Fields|
|Abstract + Keywords||ABSTRACT|
Online electronic services, like inquiry possibilities which are made available for citizens and businesses by administration authorities are one proof of changes in the public sector because of modern information and communication technologies. EGovernment includes all governmental measures at all levels for qualitative improvements in citizen's different spheres of life, in businesses and for optimization of business processes within the administration itself. EGovernment can cause an improvement of the relationship between administration, citizens and business.
Possible interaction partners in the area of eGovernment are government, citizens / customers and businesses. In this contribution are shown guidelines for implementing eGovernment incentives. There has been developed an implementation concept addressed to all who are responsible for eGovernment issues within administration including organizational, technical and legal aspects. The guide can be seen as a meta-model for implementing eGovernment which has to be adjusted to specific circumstances. There are shown all general necessary phases within the implementation process. The attention is turned on the consideration of administrational targets, the evaluation of critical criteria for online services and a classification scheme for evaluating online services.
EGovernment, governmental authority, businesses, citizen, implementation, guidelines, process improvement
|Remarks||Bildiri Ingilizce, Almanca veya Türkce sunulabilir.|
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